23-07-2017 02:00 PM
Hello, I have had to come over to France and I can't make texts/calls over here at the moment. I was wondering if anybody had a solution to this for me? Many thanks, Alex
23-07-2017 02:09 PM
Good afternoon @aer
Thanks for coming to community
Did you activate Roaming before you went abroad?
If you are struggling to use your services when abroad, please see our Roaming with EE - What to do if you're having problems abroad support article.
There may be some hints, tips and tricks there to help you.
Let me know how you get on.
23-07-2017 02:18 PM
Hi Richard, I didn't activate roaming before I went abroad, however I have checked on my EE account online and it appears to already be activated. I have had a look through the hints and the text/calls don't appear to be connecting. Is this something you are able to investigate for me at all on my account? Many thanks for your help, Alex