by mikeymoo
Visitor

Texting and calling from Greece

I’m in Greece with data roaming on and I can access 4G (Cosmote) data. I have been receiving some texts but can’t text or call out to other numbers. My EE account shows data roaming switched on too.

I have an IPhone XR and network selection is set to ‘automatic’.

Please help! Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Texting and calling from Greece

Hi @mikeymoo

 

Thanks for posting on the community.

 

Can you check your call abroad and roaming settings within your My EE account;

 

To check your roaming status log into your My EE account online > go to Menu > Manage Device > Roaming Abroad and also Call abroad and premium rate calls >They will show as ticked if you are set up to use your phone abroad. 

 

If they are not checked can you activate these?

 

Let me know how you get on.

 

Leanne.

2 REPLIES 2
by Grand Master
Grand Master

Re: Texting and calling from Greece

@mikeymoo   login to your online EE account and enable call abroad and premium rate numbers then restart the device

by
EE Community Support Team
Solution

Re: Texting and calling from Greece

Hi @mikeymoo

 

Thanks for posting on the community.

 

Can you check your call abroad and roaming settings within your My EE account;

 

To check your roaming status log into your My EE account online > go to Menu > Manage Device > Roaming Abroad and also Call abroad and premium rate calls >They will show as ticked if you are set up to use your phone abroad. 

 

If they are not checked can you activate these?

 

Let me know how you get on.

 

Leanne.

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