Highlighted
by Patros Investigator
Investigator

Texting TRAVEL to 150 fails from UAE

anyone know why texting TRAVEL to 150 from the UAE wouldn’t send?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Texting TRAVEL to 150 fails from UAE

Hi @Patros 

 

Try restarting your device.

 

Also log into your account and ensure roaming and international calls are activated.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
5 REPLIES 5
by Grand Master
Grand Master
Solution

Re: Texting TRAVEL to 150 fails from UAE

Hi @Patros 

 

Try restarting your device.

 

Also log into your account and ensure roaming and international calls are activated.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Texting TRAVEL to 150 fails from UAE

Good Morning @Patros

 

I hope you're having a fantastic time in the United Arab Emirates.

 

Have you been able to follow the advice from @Northerner

 

Is this now resolved?

 

Speak soon, 

 

Katie 🙂

by Patros Investigator
Investigator

Re: Texting TRAVEL to 150 fails from UAE

Thanks for your quick response @Northerner - the issue was indeed that my EE account was set to block/prevent International & Premium Calls. Enabling this has fixed the problem. I’m now able to add the Travel Data Pass.

thanks again! (you deserve your ‘legend’ status 🙂 )

by Patros Investigator
Investigator

Re: Texting TRAVEL to 150 fails from UAE

Yes, the above advice worked @Katie_B.

Thanks for checking. 👍

(Indeed we are having a fantastic time in Dubai!! Thanks)

 

by
EE Community Support Team

Re: Texting TRAVEL to 150 fails from UAE


Thanks for letting us know @Patros!

 

I hope you continue to have a great time 🙂

 

Jon

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