by Monstrum Investigator
Investigator

Tenerife roaming roaming not working even though account shows roaming enabled.

Hi

I enabled roaming before going to Tenerife and it worked for the first day.  Now I can't use my phone and it says that I'm not registered to use the orange network. 

I've tried rebooting and different settings but nothing works. 

Anyone four any ideas? 

Thanks

 

13 REPLIES 13
by
EE Community Support Team

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Hello there @Monstrum,

 

Thanks for coming here.

 

What device are you using?

 

Are you with us on pay monthly or pay as you go?

 

Speak soon 🙂

by Monstrum Investigator
Investigator

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Hi
I'm on a monthly ee personal contract
The phone is a Samsung s7 edge.
Thanks
by
EE Community Support Team

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Great thanks @Monstrum.

 

Do any networks show as available in the settings?

 

Speak soon 🙂

by Monstrum Investigator
Investigator

Re: Tenerife roaming roaming not working even though account shows roaming enabl

It shows as I'm connected to orange with an r in the signal bar.
by
EE Community Support Team

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Hi @Monstrum

 

If you go into the device settings and try and select a different network does this work for you?

 

Thanks.

by Monstrum Investigator
Investigator

Re: Tenerife roaming roaming not working even though account shows roaming enabl

I have access to orange movistar and vodaphone es, none of them work.

Regards
by
EE Community Support Team

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Hi @Monstrum,

 

What happens if you try to make a call?

 

Does your data connection work?

 

Thanks

 

James

by Monstrum Investigator
Investigator

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Hi
When I call on movistar it says this option is not available.

When I call on orange it says I'm not authorised.

Data does work on both.

Regards
Steve
by
EE Community Support Team

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Thanks @Monstrum

 

Can you receive calls?

 

James

by Monstrum Investigator
Investigator

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Just tried on movistar and I can recieve calls. But still can't make
calls.
Thanks
Steve
by
EE Community Support Team

Re: Tenerife roaming roaming not working even though account shows roaming enabl

There may be an international calling bar on your account @Monstrum

 

Please login to My EE where you can chat with customer services online.

 

You should see the option to chat when an agent becomes available.

 

They'll be happy to check your account settings for you.

 

Thanks

 

James

by Monstrum Investigator
Investigator

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Thanks all for your help, I contacted ee via the live chat and it was the
international bar had been partly removed.
Cheers
Steve
by
EE Community Support Team

Re: Tenerife roaming roaming not working even though account shows roaming enabl

Morning @Monstrum,

 

Thanks for letting us know 🙂

 

Have a great time!

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