by calwoodford Investigator
Investigator

Still no signal abroad - what can I do?

I'm in Amsterdam and over 72 hours ago I turned mobile data abroad on, it said it would take 24 hours but I still cannot get any service, it just says 'No Signal'. My account is set up to use abroad. Please can you help? 🙂

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Still no signal abroad - what can I do?

Hi @calwoodford

 

Thanks for coming back to us and trying this.

 

Can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate

 

Do they both show as ticked?

 

If not, can you turn both settings on within your My EE?

 

Leanne 🙂

9 REPLIES 9
by
EE Community Support Team

Re: Still no signal abroad - what can I do?

Hi @calwoodford,

 

Welcome to the EE Community.

 

Are you using a pay as you go or pay monthly plan?

 

Have you tried any of the tips in EE Roaming - What to do if you're having problems abroad?

 

Thanks

 

James

by calwoodford Investigator
Investigator

Re: Still no signal abroad - what can I do?

A pay monthly plan

by
EE Community Support Team

Re: Still no signal abroad - what can I do?

Thanks for confirming @calwoodford

 

Have you tried the tips in EE Roaming - What to do if you're having problems abroad?

 

James

by calwoodford Investigator
Investigator

Re: Still no signal abroad - what can I do?

I've done the manual network search but EE isn't one of the options, only T-mobile NL, NL KPN, vodafone NL and Tele2 NL 😞

by
EE Community Support Team

Re: Still no signal abroad - what can I do?

Hi @calwoodford,

 

You won't see EE as an option as you'll need to connect to a local network.

 

Have you had any success connecting to any of the network options you can see?

 

Thanks

 

James

by calwoodford Investigator
Investigator

Re: Still no signal abroad - what can I do?

No luck connecting to the local networks

by
EE Community Support Team
Solution

Re: Still no signal abroad - what can I do?

Hi @calwoodford

 

Thanks for coming back to us and trying this.

 

Can you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate

 

Do they both show as ticked?

 

If not, can you turn both settings on within your My EE?

 

Leanne 🙂

by calwoodford Investigator
Investigator

Re: Still no signal abroad - what can I do?

Ah thank you! 😄 I did change them but it appears they turned back off - strange! Hopefully it’ll work this time

by
EE Community Support Team

Re: Still no signal abroad - what can I do?

No problem at all @calwoodford

 

They can take up to 24 hours to activate for you.

 

Let me know how you get on 🙂

 

Leanne.

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