by thom33333
Explorer

South America Data Roaming

I am in Chile, Santiago and i cant seem to get my data roaming to work, I will be working in Argentina, Brazil and Colombia over the following 3/4 weeks and access to data roaming is a huge part of my business. 

 

- The text data Service for EE doesnt work 

- I called so many times only for the automated service to tell me my cell number doesnt exsit and cuts me off 

- managed to get threw but EE had me on hold for 20 minutes then a automated service told me my call was being terminated due to a fault 

 

Can someone help please, why is so difficult i have o2 and vodafone colleagues with working phones out here and its just embarsssing. 

20 REPLIES 20
by
EE Employee

Re: South America Data Roaming

Hi @thom33333 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

 

 

by thom33333
Explorer

Re: South America Data Roaming

Nope, still no internet connection. 

by Grand Master
Grand Master

Re: South America Data Roaming

by thom33333
Explorer

Re: South America Data Roaming

Iphone 

by
EE Employee

Re: South America Data Roaming

Hi @thom33333

 

Are you able to call and text?

 

Many thanks,

 

Lee

by thom33333
Explorer

Re: South America Data Roaming

yes. 

 

But EE refuse to answer the phone. 

by
EE Employee

Re: South America Data Roaming

Hi @thom33333

 

Are you on personal account or a business account?

 

Many thanks,

 

Lee

by thom33333
Explorer

Re: South America Data Roaming

business i believe 

by
EE Employee

Re: South America Data Roaming

Hi @thom33333

 

Just to confirm you have data roaming turned on via the settings?

 

When in safari can I get you to go to http://add-on.ee.co.uk/status does this display anything?

 

Which network are you currently connected to?

 

Many thanks,

 

Lee

by thom33333
Explorer

Re: South America Data Roaming

yes of course i have data roaming switched on 🙂 

 

connected to Movistar 

 

could not activate mobile data network

 

by
EE Employee

Re: South America Data Roaming

Hi @thom33333

 

When manual network searching did you notice any other networks showing?

 

Can I also get you to turn 4G off.

 

Many thanks,

 

Lee

by thom33333
Explorer

Re: South America Data Roaming

Entel 

Movistar

Claro CHL

WOM

 

Ive turned off 4g didny make a difference 

by thom33333
Explorer

Re: South America Data Roaming

is it possible that someone can just call me to get this sorted? 

by
EE Employee

Re: South America Data Roaming

Hi @thom3333 

 

Here on the community we are unable to access any custoemr accounts so would be unable to call.

 

You would need to try and call us again to speak to the technical team.

 

Have you tried connecting to all the listed networks?

 

Many thanks,

 

Lee

by thom33333
Explorer

Re: South America Data Roaming

I've tried calling, this is all very frustrating 

by thom33333
Explorer

Re: South America Data Roaming

This is basically a fob off service. 

 

EE is the worst network for customer service. 

by thom33333
Explorer

Re: South America Data Roaming

A cell phone network that doesn't answer customer calls, brilliant. 

by
EE Employee

Re: South America Data Roaming

Hi @thom33333

 

If you are not happy with how this is being handled, please do see our ways to complain.

 

Many thanks,

 

Lee

by thom33333
Explorer

Re: South America Data Roaming

EE is the pits.... 

 

Cant wait to leave when i return to the uk.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.