by KalisPro Investigator
Investigator

Sorry calls are not currently being connected to this number

Hello, I am now outside the UK, I had a card removed from my phone for some time, I inserted the card yesterday and I can do nothing if someone wants to call me this is the message "Sorry calls are not currently being connected to this number" and if I call it somewhere is a quick "beep beep beep" The number is assigned to my account and I cannot enable any package. 

10 REPLIES 10
by
EE Community Support Team

Re: Sorry calls are not currently being connected to this number

Good Afternoon and welcome to the EE Community @KalisPro

 

Are you a pay as you go or pay monthly customer?

 

Did you activate roaming before leaving the UK?

 

What country are you currently roaming in?

 

Speak soon, 

 

Katie 🙂

by KalisPro Investigator
Investigator

Re: Sorry calls are not currently being connected to this number

I bought the sim starter in the store "asda". As I flew to Poland, the sim card worked, then after it was removed and later insertion, it stopped working. I can not choose the package either on the website or in the EE application i have cominicat: 

"What happened?

Sorry, we were unable to complete your request right now. Please try again later."

by
EE Community Support Team

Re: Sorry calls are not currently being connected to this number

Thanks for confirming this @KalisPro

 

Did you make any chargeable activity in the UK such as making a call or a text?

 

You will need to do this to activate the SIM on the EE network. 

 

Katie 🙂

by KalisPro Investigator
Investigator

Re: Sorry calls are not currently being connected to this number

Yes, the account was topped up for 10 pounds. About a year ago, the account was topped up, since then I had no need to top up this number. last time I topped up yesterday and I can't activate any restrictions package.

by
EE Community Support Team

Re: Sorry calls are not currently being connected to this number

Hi @KalisPro

 

Did you make a call and text?

 

A top-up will not stand as a chargeable activity. 

 

Katie 🙂

by KalisPro Investigator
Investigator

Re: Sorry calls are not currently being connected to this number

yes I called and wrote text messages.

by KalisPro Investigator
Investigator

Re: Sorry calls are not currently being connected to this number

Now I can't write text messages or call. I also can't send sms to number 150

by
EE Community Support Team

Re: Sorry calls are not currently being connected to this number

Hi @KalisPro

 

Are you able to try manually select another network?

 

You can do this by following these steps:

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Katie 🙂

by KalisPro Investigator
Investigator

Re: Sorry calls are not currently being connected to this number

I've already done it, no changes whatsoever. I still can't call and write.

by
EE Community Support Team

Re: Sorry calls are not currently being connected to this number

Hi @KalisPro

 

I have sent you a private message for more information. 

 

Katie 🙂

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