Hello, I am now outside the UK, I had a card removed from my phone for some time, I inserted the card yesterday and I can do nothing if someone wants to call me this is the message "Sorry calls are not currently being connected to this number" and if I call it somewhere is a quick "beep beep beep" The number is assigned to my account and I cannot enable any package.
Good Afternoon and welcome to the EE Community @KalisPro.
Are you a pay as you go or pay monthly customer?
Did you activate roaming before leaving the UK?
What country are you currently roaming in?
I bought the sim starter in the store "asda". As I flew to Poland, the sim card worked, then after it was removed and later insertion, it stopped working. I can not choose the package either on the website or in the EE application i have cominicat:
Sorry, we were unable to complete your request right now. Please try again later."
Thanks for confirming this @KalisPro.
Did you make any chargeable activity in the UK such as making a call or a text?
You will need to do this to activate the SIM on the EE network.
Friday - last edited Friday
Yes, the account was topped up for 10 pounds. About a year ago, the account was topped up, since then I had no need to top up this number. last time I topped up yesterday and I can't activate any restrictions package.
Did you make a call and text?
A top-up will not stand as a chargeable activity.
Are you able to try manually select another network?
You can do this by following these steps:
iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic
Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows – Settings > Mobile Network > Network Selection > Tap on start manual search