by KLKL
Visitor

So I’m in Spain and I haven’t got a text from ee with the details and No service

 
2 REPLIES 2
by Grand Master
Grand Master

Re: So I’m in Spain and I haven’t got a text from ee with the details and No ser

@KLKL : If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: So I’m in Spain and I haven’t got a text from ee with the details and No ser

Hi there @KLKL

 

Welcome to the community.

 

Are you with us on pay as you or pay monthly?

 

Have you been able to follow @XRaySpeX advice and set up roaming?

 

Hope you're having a great time in Spain 🙂

 

Leanne.

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