by Carlaleyland44
New Member

Sms failed while roaming

Im in Portugal and my sms and calls kerp saying failed but can receive and use mobile data? Please help!

1 REPLY 1
by
EE Community Support Team

Re: Sms failed while roaming

Hi @Carlaleyland44

 

Thanks for coming to the community.

 

Are you with us on a pay monthly account?

 

If so, you may need to check you have calling abroad set up.

 

To check this can you log into your My EE account online > Menu > Manage Device > Call Abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

Can you activate this?

 

Let us know how you get on 🙂

 

Leanne.

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