by Carlaleyland44
New Member

Sms failed while roaming

Im in Portugal and my sms and calls kerp saying failed but can receive and use mobile data? Please help!

EE Community Support Team

Re: Sms failed while roaming

Hi @Carlaleyland44


Thanks for coming to the community.


Are you with us on a pay monthly account?


If so, you may need to check you have calling abroad set up.


To check this can you log into your My EE account online > Menu > Manage Device > Call Abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.


Can you activate this?


Let us know how you get on 🙂



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