Simcard not working in france (no signal)



I'm traveling to France and I have no signal nor data.


My phone show no signal at all (grey 5 stick with a black cross).


It looks like my sim card do not detect local signal. Do you have any suggestion?



Just to be clear, it is not about roaming data. I can't even do a phone call.


Thank you for your help

by Grand Master
Grand Master

Re: Simcard not working in france (no signal)

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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EE Community Support Team

Re: Simcard not working in france (no signal)

Hi @Cami


Welcome to the community, I hope you're having a lovely time in France so far.


Did you get a chance to try @XRaySpeX's advice and log into your My EE account? You should find roaming controls in Menu > My Device.


Otherwise, could you try the troubleshooting steps below?:


Try re-booting your device


Turn the device off and back on or turn airplane mode off then on.


Perform a manual network search:-


Device Actions
iPhone Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search



Please let me know if any of that works.



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