31-12-2018 01:01 PM
I'm traveling to France and I have no signal nor data.
My phone show no signal at all (grey 5 stick with a black cross).
It looks like my sim card do not detect local signal. Do you have any suggestion?
Just to be clear, it is not about roaming data. I can't even do a phone call.
Thank you for your help
31-12-2018 01:41 PM
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
31-12-2018 04:28 PM - edited 31-12-2018 04:30 PM
Welcome to the community, I hope you're having a lovely time in France so far.
Otherwise, could you try the troubleshooting steps below?:
Try re-booting your device
Turn the device off and back on or turn airplane mode off then on.
Perform a manual network search:-
|iPhone||Settings > Carrier > Toggle Automatic OFF|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Settings > Mobile Network > Network Selection > Tap on start manual search|
Please let me know if any of that works.