by Cami
Visitor

Simcard not working in france (no signal)

Hello,

 

I'm traveling to France and I have no signal nor data.

 

My phone show no signal at all (grey 5 stick with a black cross).

 

It looks like my sim card do not detect local signal. Do you have any suggestion?

 

 

Just to be clear, it is not about roaming data. I can't even do a phone call.

 

Thank you for your help

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: Simcard not working in france (no signal)

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Simcard not working in france (no signal)

Hi @Cami

 

Welcome to the community, I hope you're having a lovely time in France so far.

 

Did you get a chance to try @XRaySpeX's advice and log into your My EE account? You should find roaming controls in Menu > My Device.

 

Otherwise, could you try the troubleshooting steps below?:

 

Try re-booting your device

 

Turn the device off and back on or turn airplane mode off then on.

 

Perform a manual network search:-

 

Device Actions
iPhone Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Please let me know if any of that works.

 

Chris 
 

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