by Wisbeyc
Visitor

Sim doesn't work in Australia

Sim worked in the uk, travelled to Australia and have no network coverage and can't find a network even if I manually search through my phones settings, does the Sim need unblocking?

2 REPLIES 2
by Grand Master
Grand Master

Re: Sim doesn't work in Australia

@Wisbeyc: Is it on PAYG or contract?

 

If contract, did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Sim doesn't work in Australia

Hi @Wisbeyc.

 

Welcome to the community.

 

I hope you're having a great time in Australia 🙂

 

As @XRaySpeX has mentioned, you will need to have roaming activated on your account.

 

You can do this in your My EE Account, or our customer service team will be able to activate it for you.

 

Jon

 

 

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