by AP95 Contributor
Contributor

Short message transfer rejected

My mobile number switched from Orange to EE about 8 hours ago. I am currently in Germany. I can no longer make any phone calls or texts. Calls are disconnected and all texts to other mobiles and 150 fail and return the message "Short message transfer rejected". I have £5.10 credit and used the mobile recently, so lack of credit or not using the mobile for a long time is not the problem. I was able to open on online EE account and register the mobile and confirm it with a PIN that sent to me, so EE does recognize the mobile number as an EE number.

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: Short message transfer rejected

I would recommend you give customer service a call, as something seems to have went a miss with the transfer.

 

You can reach customer service from overseas by calling the following number:

 

+44 (0) 7953 966 250

by
EE Community Support Team

Re: Short message transfer rejected

HI @AP95

 

Welcome to the community, I hope you're having a brilliant time in Germany.

 

Do you know if you're able to receive calls?

 

Have you tried manually connecting to another available network?

 

Chris

by AP95 Contributor
Contributor

Re: Short message transfer rejected

Thank you for EE's overseas customer services number. Unfortunately, I can make no calls and even calls to EE are disconnected.
by AP95 Contributor
Contributor

Re: Short message transfer rejected

Thank you for your reply.

 

I do not know if I can receive calls. I have received a text. I tried manually connecting to all three available networks and receive a failure message for all of them.

by
EE Community Support Team

Re: Short message transfer rejected

OK, thanks.

 

I've sent you a private message to get some more information from you @AP95.

 

Please have a look and come back to me.


Thanks


Chris

 

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