by fbanisi
Visitor

Setting up roaming roaming while abroad

Hi,

 

I was told multiple times when I opened up my contract with EE that I would have free roaming in the EU.  I am now stuck by myself in an airport in France with no service and have wasted an hour (and batteries) finding WiFi to be on this page.   I have used the chat feature a number of times in the past to speak to someone in customer service but now that I am quite in need, it's as if the option doesn't even exist anymore.

 

Please help me set up my roaming, I am currently stuck.

 

Thanks.

1 REPLY 1
by
EE Community Support Team

Re: Setting up roaming roaming while abroad

Hello there @fbanisi

 

I am sorry to hear this is not working for you.

 

If you try logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Thanks. Leanne.

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