by fbanisi

Setting up roaming roaming while abroad



I was told multiple times when I opened up my contract with EE that I would have free roaming in the EU.  I am now stuck by myself in an airport in France with no service and have wasted an hour (and batteries) finding WiFi to be on this page.   I have used the chat feature a number of times in the past to speak to someone in customer service but now that I am quite in need, it's as if the option doesn't even exist anymore.


Please help me set up my roaming, I am currently stuck.



EE Community Support Team

Re: Setting up roaming roaming while abroad

Hello there @fbanisi


I am sorry to hear this is not working for you.


If you try logging into your My EE account on your phone's browser (not the app) or a computer.


Once you're logged in, a chat window will pop up when an advisor is available.


If you can't get in contact with chat, please get in touch from an alternative phone.


Thanks. Leanne.

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