by Gina86
Explorer

Setting up phone while abroad to use

I'm currently in lanzerote and forgot to set up my phone to use while here, is it possible to set it up while I'm hear? If so how? 

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Setting up phone while abroad to use

Hello @Gina86 you can check if roaming has been enabled on your account by logging in to MYEE online and navigating to MYEE>manage device. Customer service on +447953 966 250 or Live Chat can look in to enabling it. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

3 REPLIES 3
by Profile closed
Not applicable
Solution

Re: Setting up phone while abroad to use

Hello @Gina86 you can check if roaming has been enabled on your account by logging in to MYEE online and navigating to MYEE>manage device. Customer service on +447953 966 250 or Live Chat can look in to enabling it. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by Gina86
Explorer

Re: Setting up phone while abroad to use

Hi it's not enabled, would you be able to send me a link for a live chat?

by
EE Community Support Team

Re: Setting up phone while abroad to use

Good morning @Gina86

 

Thank you for choosing to join community 🙂

 

I hope you are having a nice time in Lanzarote?

 

One of the girls in my office is there at the moment.

 

Can you confirm are you an EE pay monthly personal or a pay as you go customer?

 

Have you tried to get in touch from an alternative landline or a mobile number?

 

Thanks

 

Richard

 

🙂

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