by TashaSS Investigator
Investigator

Service in Italy

I’m currently in Italy and can’t get any service. The carrier box in my settings keeps disappearing so somethings wrong I feel. 

 

This has happened before and to make it worse my husband is on EE and can get perfect “WIND” service!

 

Please advise!

5 REPLIES 5
by Grand Master
Grand Master

Re: Service in Italy

@TashaSS  Have you tried just restarting the device?   If might be a good idea to give a the SIM card a clean also. 

by
EE Employee

Re: Service in Italy

@TashaSS and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by TashaSS Investigator
Investigator

Re: Service in Italy

Hi,

 

Ive done these twice 😞

by TashaSS Investigator
Investigator

Re: Service in Italy

Hi,

 

The carrier box/option box does not appear, it comes for a second then goes. 

by
EE Employee

Re: Service in Italy

Hi @TashaSS

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

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