22-02-2017 08:34 AM
I've never had problems with roaming before - it worked seamlessly in Romania, France and Germany. Now, I'm in Hungary for the week and my phone won't connect to any mobile network, so I can't make any calls or send texts. I've tried connecting to a mobile network manually (there are a few options listed) but after minutes of wheel spinning, I get the same "unable to register on network" message. I already did the usual stuff such as turning the phone off and on and making sure the SIM card is properly slotted in. It's still not registering on any network. Would anyone be able to help, please?
22-02-2017 11:23 AM
Good morning @alina_patelli
Welcome to community and it's great to have you as a member 🙂
Have you checked out our charges and Add ons information for HUNGARY at all?
Please have a look if you get a chance so you can see what is available to you.
My gut feeling is that there may be an international call restriction on the line and I'd love to help.
Just to make sure that this doesn't happen again, please check out our EE Roaming - Getting ready to use your phone abroad post.
Can you confirm are you a pay monthly personal or a pay as you go EE customer?
I look forward to your reply
22-02-2017 12:14 PM
Thanks for getting back to me. I'm ok with the costs of making calls on roaming - unfortunatelly, I can't do that, since I can't connect to any of the available Hungarian networks. My mobile data is activated, all the phone settings are in place (roaming has always worked before, in all the other countries I've visited). I am on a plan that i pay for monthly.
All the best,
22-02-2017 12:34 PM