by markhurn
Explorer

Samsung Galaxy S7 edge won't connect abroad (Corfu)

Hi. Just arrived in Greece (Corfu) , our iPhones have automatically connected  to local network no prob but my sons Samsung Galaxy Edge won't.  I've tried all the settings I can , i.e.  Data roaming on and searching for network manually but no luck.  He's 15 and it's the end of the world as you can imagine!  Any ideas ?

4 REPLIES 4
by Grand Master
Grand Master

Re: Samsung Galaxy S7 edge won't connect abroad (Corfu)

Hi, 

 

Did you activate roaming? Can you activate via your online account? 

 

You need to call EE and ask them to activate roaming. If you cannot call and are an EE pay monthly customer., then you can use EE live chat function under the EE section of the contact us page here. (click on the cross next to EE and the live chat function will be visible.) live chat will be available tomorrow from 8 am UK time. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Samsung Galaxy S7 edge won't connect abroad (Corfu)

Hello there @markhurn

 

Yes he most defiantly needs this working!

 

Are you with us on an EE personal contract?

 

I will see what I can do to help you out  🙂

by markhurn
Explorer

Re: Samsung Galaxy S7 edge won't connect abroad (Corfu)

Thanks. Spoke to EE technical , switched on from their end, all sorted !!

Sent from my iPhone
by
EE Community Support Team

Re: Samsung Galaxy S7 edge won't connect abroad (Corfu)

Great @markhurn

 

Thanks for letting me know.

 

Have a great time 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.