SIM card issue

[DarioMrles1995]

Good afternoon. Some days ago  bought one EE SIM card at one shop at Stansted Airport. At that shop i was told that with the payment, the number would top up automatically and i have just to put the SIM card at the phone, and start to make calls and receive them either. The problem is that i can't receive calls and send calls neither. When the people try to call me, the voicemail acts automatically and i receive a message as i had a misscall. and when i try to call, for one second it appears in line but then, not anymore. I have checked that signal is full, the roaming service is on (cause i am at Spain) and i have tried in different phones as well. The phone number with the issue is this one: xxxxxxxxxx.

If you have any solution, pleas let me know at my email: xxxxxx@xxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Northerner]

Hi @DarioMrles1995 

EE Sims are designed for the UK network not abroad, although they have roaming ability. You also need to activate PAYG Sims in the UK.

Thanks

[James_B · Accepted solution]

Hi @DarioMrles1995,

Welcome to the EE Community. 🙂

Did you use the SIM in the UK before you travelled to Spain?

As @Northerner mentioned, new SIM cards need to be connected to the EE network in the UK before they can be used abroad.

Thanks

James

[DarioMrles1995]

I got it, i should have tried first before travelling but i bought it just before taking plane and i didn't think about it. But thank you so much for your help.

Kind regards

[DarioMrles1995]

I got it, i should have tried first before travelling but i bought it just before taking plane and i didn't think about it. But thank you so much for your help.

Kind regards 

[James_B]

No problem @DarioMrles1995

I'm sorry we weren't able to help on this occasion.

James