by Amy345567
Visitor

Roaming

I need help I'm in Spain and I cannot ring out or text my internet is working but calls and texts are not please help .

2 REPLIES 2
by Grand Master
Grand Master

Re: Roaming

@Amy345567  Hi,  login to your online EE account or via the my EE app and under manage this device enabled CALL ABROAD AND PREMIUM RATE NUMBERS.  Then restart the device and it should be working if it’s not try again in a few hours/tomorrow morning as it can take up to 24 hours to activate. 

by
EE Community Support Team

Re: Roaming

Morning @Amy345567

 

Thanks for coming to the community.

 

Have you been able to activate calling abroad and premium rate numbers within your My EE online account?

 

Let us know how you are getting on 🙂

 

Leanne.

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