by Vanems85
Explorer

Roaming

Hi there.

i’d like To activate my roaming and I sent a text to 150 but it doesn’t work.

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Roaming

Hello @Vanems85 if texting the code ROAMING does not work then customer service or Live Chat can enable roaming for you:

 

http://ee.co.uk/help/get-in-touch

 

🙂

6 REPLIES 6
by Ace Contributor
Ace Contributor
Solution

Re: Roaming

Hello @Vanems85 if texting the code ROAMING does not work then customer service or Live Chat can enable roaming for you:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by Grand Master
Grand Master

Re: Roaming

Are you on PAYG or contract? If PAYG, you already have roaming activated & sending ROAMING to 150 will just flag an error.

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by
EE Community Support Team

Re: Roaming

Hi @Vanems85


Welcome to the community.

 

I see you have been given some brilliant advice already. 

 

Are you already abroad or are you still in the UK? 

 

Could you confirm if you're on contract or pay as you go?


Thanks 🙂

 

Chris

by Vanems85
Explorer

Re: Roaming

Hi there,

 

Thank you for your reply.

 

I’m new to the UK and I signed a contract but I was very disappointed when I discovered that my contract (22.99/month) doesn’t allowed me to use my phone aboard. However, I’ve to go back home every month and I can not use the service I pay for. I also have to pay if I want to cancel my contract.

PS: I would strongly advise to foreigners to not sign a contract on EE.

 

Vanessa

by Ace Contributor
Ace Contributor

Re: Roaming

Have customer service or Live Chat enabled roaming for you now?

 

What reply do you get when you text the code ROAMING to 150 from your EE phone?

 

I am sorry you have experienced problems using your phone abroad. We will do our best to get you back up and running if it is still not working.

by
EE Community Support Team

Re: Roaming

Good Morning @Vanems85

 

Thanks for coming back to us.

 

Have you spoken to customer services and got Roaming set up?

 

Are you abroad at the moment?

 

Thanks, Leanne.

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