by Paolacastro Investigator
Investigator

Roaming

Help ! I'm unable to make any call from abroad. It's not my first time in Spain and didn't have any problem but this time I can't and this  is giving me lot of trouble, I really need help.

9 REPLIES 9
by Paolacastro Investigator
Investigator

Re: Roaming

It says is blocked
Highlighted
by Paolacastro Investigator
Investigator

Re: Roaming

I haven't got any chat option in my ee account, that's why I came here and still don't get any help.

Enviado desde mi smartphone Samsung Galaxy.
by
EE Community Support Team

Re: Roaming

Hi @Paolacastro

 

Thanks for coming to the community.

 

Can you send texts?

 

Are you able to receive calls?

 

Also, what phone are you using?

 

Speak soon, Leanne.

by Paolacastro Investigator
Investigator

Re: Roaming

Hi.. my phone is a Samsung galaxy j5 I'm able to receive text not calls.
by Paolacastro Investigator
Investigator

Re: Roaming

Could anybody help me please ? I supposed to be able to call from abroad as always, I can't even contact customer service. I really need to gen in contact with the UK as soon as possible. 

by
EE Community Support Team

Re: Roaming

Hi @Paolacastro

 

Thanks for coming back to me.

 

Are you with us on pay as you go or pay monthly?

 

Do you hear a message when you try and make a call?

 

Leanne.

by Paolacastro Investigator
Investigator

Re: Roaming

Pay monthly

Enviado desde mi smartphone Samsung Galaxy.
by
EE Community Support Team

Re: Roaming

Thanks @Paolacastro

 

If you log into your My EE account online and go to Menu > Manage Device > Call Abroad and Premium Rate

 

This will need to show as ticked to make calls and send texts abroad.

 

Is this showing as active?

 

Leanne.

 

by
EE Community Support Team

Re: Roaming

Hi @Paolacastro

 

Are you able to activate this?

 

If not, once logged into your My EE account a chat option will show for you, our chat team will be able to get this looked into.

 

Leanne.

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