28-04-2017 02:47 PM - edited 28-04-2017 04:31 PM
When you travel abroad we always hope the experience of using your EE phone goes without a glitch! If you ever find yourself having problems using your phone whilst Roaming, give the handy tips in this post a try.
For help with any of these select your phone on our Phones and Devices Help pages.
If none of these work it could mean that Roaming needs to be activated on your account.
If you’re still having problems your International bar may still be active. A quick call to Customer Services will help get you up and running.
If you have any other questions or need further help, please let us know by posting below.
Thanks – Karen.
16-05-2017 11:07 AM
Hi there, I cannot call from abroad (Spain) and need to contact my credit card company asap. Please can someone assist urgently. I have tried the options you mention and nothing has worked. Thanks!
17-05-2017 11:04 AM
I'm in italy and I can't use my allowance (calls and texts) cause I have the calls blocked (even if when I asked the guy in the store he told me I didn't have to do a single thing).
17-05-2017 12:26 PM
Good Afternoon @underunderscore
Sorry to hear you're experiencing issues using your phone abroad.
It sounds like your International bar may still be active.
Are you a personal or business customer?
You may be able to turn off your international bar if you log in to My EE and go to > Menu > Manage My Device > Usage Controls > International and premium bar > Allow.
Let me know if this helps!
Thanks - Karen.
a week ago
I'm in Ukraine and have visited before without any issues in texting or calling home.
On this trip I can receive texts and calls but am not able to send texts at all.
I have tried all the advice on this post but without success.
What can I do to resolve this as I have a need to send texts during my stay here.