by Lizrileygrogan
Explorer

Roaming texts add on not working

  • I am in Grenada and have paid for 60mins of calls and 100texts as add ons. I can make calls but not send text messages and so have not been able to use my allowance this month. Advice re fixing this please (using an iPhone 7 if it's relevant)
4 REPLIES 4
by Grand Master
Grand Master

Re: Roaming texts add on not working

@Lizrileygrogan   Have you enabled roaming on your account?  This is done by calling customer services and requesting this service to be enabled or by texting ROAMING  to 150 before you leave UK.  If you have have you enabled roaming on the device under mobile data? 

by
EE Community Support Team

Re: Roaming texts add on not working

Hi @Lizrileygrogan

 

Thank you for coming to see us in the EE community all the way from Grenada 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation and the cocktails are flowing.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

by Lizrileygrogan
Explorer

Re: Roaming texts add on not working

Sorted it now thanks - had to change to a different carrier.

by
EE Community Support Team

Re: Roaming texts add on not working

Amazing @Lizrileygrogan

 

Thank you for letting us know.

 

Richard

 

🙂

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