by Ace Contributor
Ace Contributor

Roaming problem

Posted in public from a private message I was sent. 

 

@kezkez23 wrote:

Hi Ben

I'm really hoping you can help with a roaming issue I have? I am in Norway at the moment, and before I left the UK I activated Europass, however upon arriving in Norway I have been unable to obtain signal or manually connect to any network. After searching online I notice that I probably do not have roamong enabled against my pay monthly account, and in order to do this I need to contact 150, however I am unable to do this from abroad as it will not connect. Is there anything you can do to help me with this urgent matter please?

Kind regards

Kes 

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: Roaming problem

Hi @Karen_C could you help at all please. 

by
EE Employee

Re: Roaming problem

Cheers @Ben090

 

Hi @kezkez23

 

Just need to ask one quick question, are you a personal EE customer?

 

Thanks - Karen. Smiley Happy

by kezkez23
Explorer

Re: Roaming problem

Hi Karen,

 

Yes I am a personal EE customer on a pay monthly tariff, I hope this helps?

 

Kind Regards

 

Kes

by
EE Employee

Re: Roaming problem

Thanks for getting back to me @kezkez23

 

It does, thank you!

 

I'll send you a Private Message with a link to the Chat Team.

 

They'll be able to help get you up and running.

 

Have a fab time in Norway!

 

Thanks - Karen. Smiley Happy

by kezkez23
Explorer

Re: Roaming problem

Thanks Karen! Smiley Happy

 

Kes

by
EE Employee

Re: Roaming problem

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