cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roaming problem in Spain

MattCann
Investigator
Investigator

Hi.  We're on holiday in Fuerteventura and I can call and text my wife's Vodafone mobile no problem.  My kids are on Tesco mobile and can call me but I can only text them. When I call their numbers I get connected to Spanish people!

 

I've called a UK landline with no issues.

 

I've checked my roaming settings and all seems ok.

 

Any suggestions? 

 

Cheers!

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Thanks @MattCann 

 

Could you try manually selecting a different network operator and re-try please?

 

Tap Settings > Connections > Mobile NetworksNetwork operatorsSearch networks

 

Thanks


Chris

View solution in original post

7 REPLIES 7
Christopher_G
EE Community Support Team

Hi @MattCann 

 

Welcome to the community. I hope you're having a lush time in Fuerteventura so far. 🙂

 

What kind of phone do you have?

 

Is your roaming and international calling set up in your My EE account?


Chris

Hi Chris

 

It's a Samsung Galaxy S9 and yes the roaming and international calling are set up

Christopher_G
EE Community Support Team

Thanks @MattCann 

 

Could you try manually selecting a different network operator and re-try please?

 

Tap Settings > Connections > Mobile NetworksNetwork operatorsSearch networks

 

Thanks


Chris

That seems to have done the trick, thanks. Any idea why?

 

App wasnt working so couldn't reply earlier, sorry.

 

Cheers again!

Jon_K
Former EE Employee

That's great @MattCann 🙂

 

Sometimes your phone will work better on certain foreign networks than others, it will usually automatically pick up the best one but sometimes you'll need to try a few others.

 

I hope you enjoy the rest of your holiday 🙂

 

Jon

I have tried every thing on here and more. Nothing is working. 

Jon_K
Former EE Employee

Hi @Roydie.

 

Welcome to the community.

 

What phone are you using?

 

Is roaming enabled in your My EE Account?

 

Jon