07-08-2019 08:56 AM
Hi. We're on holiday in Fuerteventura and I can call and text my wife's Vodafone mobile no problem. My kids are on Tesco mobile and can call me but I can only text them. When I call their numbers I get connected to Spanish people!
I've called a UK landline with no issues.
I've checked my roaming settings and all seems ok.
Any suggestions?
Cheers!
Solved! See the answer below or view the solution in context.
07-08-2019 01:52 PM
Thanks @MattCann
Could you try manually selecting a different network operator and re-try please?
Tap Settings > Connections > Mobile Networks > Network operators > Search networks
Thanks
Chris
07-08-2019 11:05 AM
Hi @MattCann
Welcome to the community. I hope you're having a lush time in Fuerteventura so far. 🙂
What kind of phone do you have?
Is your roaming and international calling set up in your My EE account?
Chris
07-08-2019 11:38 AM
Hi Chris
It's a Samsung Galaxy S9 and yes the roaming and international calling are set up
07-08-2019 01:52 PM
Thanks @MattCann
Could you try manually selecting a different network operator and re-try please?
Tap Settings > Connections > Mobile Networks > Network operators > Search networks
Thanks
Chris
07-08-2019 08:58 PM
That seems to have done the trick, thanks. Any idea why?
App wasnt working so couldn't reply earlier, sorry.
Cheers again!
08-08-2019 08:17 AM
That's great @MattCann 🙂
Sometimes your phone will work better on certain foreign networks than others, it will usually automatically pick up the best one but sometimes you'll need to try a few others.
I hope you enjoy the rest of your holiday 🙂 ☀
Jon
20-12-2021 06:26 PM
I have tried every thing on here and more. Nothing is working.
21-12-2021 07:57 AM
Hi @Roydie.
Welcome to the community.
What phone are you using?
Is roaming enabled in your My EE Account?
Jon