by Calcal99911 Investigator
Investigator

Roaming only connecting to orange

Hi I am currently on holiday in spain and my iPhone 6s is only connecting to orange which doesn’t get a signal in my area. I went onto my phones settings and turned the carrier off automatic and there was one other option in my area Movistar i clicked on it but it would not connect and said no signal. My brother has a Samsung and connects to Movistar fine in the same place. I have also been out to other places where there are other connections and still only connects to orange.

6 REPLIES 6
by Grand Master
Grand Master

Re: Roaming only connecting to orange

@Calcal99911   Have you tried restarting the device ?

by Calcal99911 Investigator
Investigator

Re: Roaming only connecting to orange

Yes I have and still only orange 

by Grand Master
Grand Master

Re: Roaming only connecting to orange

Is your brother who can connect to Movistar on EE? Maybe Movistar is not an EE roaming partner.

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by
EE Community Support Team

Re: Roaming only connecting to orange

Hello there @Calcal99911

 

Thanks for coming to the community.

 

Have you picked up a signal whilst being in Spain at all?

 

Thanks, Leanne 🙂

by Calcal99911 Investigator
Investigator

Re: Roaming only connecting to orange

Yes I have a signal right now but only orange every other provider does not work and never has for some reason I came last year and was still with EE and no problems but this year since I got off the plane only orange.

by
EE Community Support Team

Re: Roaming only connecting to orange

Thanks for coming back to me @Calcal99911

 

Is your brother with us as well?

 

Can you try and reset your network settings,

 

Go to Settings > General > Reset > Reset Network Settings.

 

If you can then try and select another network.

 

Speak soon, Leanne.

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