by vic154 Investigator
Investigator

Roaming not working

Hi 

My data is not working in France, try to ring the 150 number and its says calls are bared. 

Though when log in online say the data back is activated? 

11 REPLIES 11
by Ace Contributor
Ace Contributor

Re: Roaming not working

Hi,

 

In order to call and use data whilst abroad, please could you check the following options are set to allowed on MyEE?

 

- Use Data

- Roaming Abroad

- Call Abroad and Premium Number 

 

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W

 

by vic154 Investigator
Investigator

Re: Roaming not working

Hi winston 

can i do this on the app or on the website and where? 

by Grand Master
Grand Master

Re: Roaming not working

Hi @vic154 

 

You can find these options under Menu - Manage your device on the EE website log in. You might have some problem activating these at the moment as EE are undertaking system maintenance. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by vic154 Investigator
Investigator

Re: Roaming not working

Hi 

so the option are still not appearing and i am unable to phone ee as all calls are bared and the text message are failing to send. 

 

by
EE Community Support Team

Re: Roaming not working

Hi @vic154

 

Welcome to the community.

 

Are you on pay as you go or pay monthly?

 

Also, can you receive calls and texts?

 

Leanne 🙂

by vic154 Investigator
Investigator

Re: Roaming not working

Pay as you go, i have received messages from EE 

though when another EE mobile rings it goes straight to voicemail and doesn’t dial through

by
EE Community Support Team

Re: Roaming not working

Hi @vic154

 

Thanks for coming back to me.

 

Did you use the SIM card in the UK before travelling to France?

 

The SIM card would need to be activated in the UK first for this to be used abroad.

 

Speak soon.

 

Leanne 🙂

 

 

by vic154 Investigator
Investigator

Re: Roaming not working

Yes i used it to ring another EE mobile... when in London, am now in Nice and nothing.

by
EE Community Support Team

Re: Roaming not working

Hi @vic154

 

Can you receive calls and texts?

 

Or, do you have another UK mobile number that can receive calls?

 

Leanne 🙂

by vic154 Investigator
Investigator

Re: Roaming not working

I have been receiving messages from EE 

by
EE Community Support Team

Re: Roaming not working

Thanks for confirming this @vic154

 

I have sent you a private message for further information. 

 

Speak soon, 

 

Katie 🙂

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