10-07-2019 05:23 PM
I purchased a 20 pound 10gb data pack in London, however I didnt get the chance to activate it until I arrived in munich. I was able to receive all the texts welcoming me to ee, however data didn't work and I couldn't send texts or calls. When I then travelled to Croatia a couple days later everything worked fine, however not that I'm in Prague for some reason it's stopped working again.
I've tried selecting a network provider manually, along with restarting many times however nothing works. Additionally I attempted to go to manage devices on my account to enable roaming, however there is no tick box there to enable roaming - it just has a link saying find out more. Any assistance would be appreciated.
10-07-2019 05:27 PM
10-07-2019 05:42 PM
Roaming is auto activated for PAYG SIMs. There is no need to text ROAMING. Hence you don;t see anything about roaming in MyEE.
10-07-2019 06:22 PM - edited 10-07-2019 06:25 PM
@Breeb , if you did not activate or use your SIM card before leaving the UK, then this may be the reason why it will not work, as SIM cards have to first be activated in the UK and used once in the UK before it will work in another country, as there should otherwise be no problem in Europe, and it should work in Germany.
Have you also checked here:
10-07-2019 06:44 PM
Welcome to the community.
It's unusual that the SIM has worked in Croatia but not in Germany or Czech Republic.
@Schockwave is correct though. If the SIM isn't activated in the UK before travelling abroad, it can cause problems with functionality.
When you go to the add-on status page, what does it say?
10-07-2019 07:25 PM
When I go to the addon status page it just won't load, so can't see anything. I've done all the other steps in every guide, slightly frustrating as I was assured I could activate overseas and it would work.
11-07-2019 12:13 PM