02-07-2018 10:24 PM
When i go to France my phone never works despite having roaming switched on. This has been the case for years even with the same number on other networks. Any ideas why my phone would not work here. I try turning off & on and manually searching for a network but it doesnt work. Is there a way EE can raise a support ticket to investigate the issue?
03-07-2018 05:57 AM
@Stu81 When you say doesn’t work do you have a signal showing on the device? Have you tried turning off 4G ?
03-07-2018 08:47 AM - edited 03-07-2018 08:47 AM
Hi and welcome to the community @Stu81.
I hope you're having a lovely time in France. 🙂
I'm sorry to hear of your connection problem, we'll do our best to help.
Please log into your My EE account and check the roaming status under Menu >>> Manage Device.
We also have some other handy tips on our what to do if you're having problems abroad support article.
Please come back and let us know if that helps.