Highlighted
by
Explorer

Roaming issues

Hi

I recently upgraded my phone to S10 and currently having issues sending texts and calling from abroad. Roaming is on. What should I do?

 

Thanks

1 REPLY 1
Highlighted
by Grand Master
Grand Master

Re: Roaming issues

Hi @downunder400 

 

Have you checked roaming and international calls to ensure they are active? They are normally reset if you upgrade.

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks

 

 




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