by Hursty6789

Roaming issues

I have just arrived in Portugal and can't make outgoing calls. I recorded a vm greeting before I left but I'm told that anyone phoning my number it just rings and rings. When my phone is off the caller gets a message saying the mobile they are phoning is switched off. Any thoughts.

EE Community Support Team

Re: Roaming issues

Hello there @Hursty6789


Thanks for coming here 🙂


I have moved your post into the Roaming forum to get you the help you need!


Are you with us on an EE personal contract?


Thanks, Leanne 🙂

by Hursty6789

Re: Roaming issues


Yes I'm on a monthly personal contract

Kind Regards

Paul Hurst
EE Employee

Re: Roaming issues

Hi @Hursty6789 


Please pop to the live chat link.


This can be found in your Private Messages.


Our customer service team will be able to assist with your issue.


The link will be active from now till 8pm (UK TIME).


Let me know how you get on.


Many thanks,



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