by Dannywriting Investigator
Investigator

Roaming issue in Iran

Hi, just arrived in Iran and was welcomed by the SMS saying "welcome to Iran" however since then I have had no use of messages or calls, checked online still have credit. Please help!

4 REPLIES 4
by
EE Employee

Re: Roaming issue in Iran

Hi @Dannywriting and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE pay monthly or pay as you go account.

 

Many thanks,

 

Lee

by Dannywriting Investigator
Investigator

Re: Roaming issue in Iran

Hi yep, tried the restarting the phone, checking manual networks, also tried to call out. No luck. 

by Dannywriting Investigator
Investigator

Re: Roaming issue in Iran

Sorry on PAYG

by
EE Employee

Re: Roaming issue in Iran

Hi @Dannywriting

 

As the suggestions have not worked, please do contact one of our customer service teams, who will be able to assist with your issue.

 

You will need to use an alternative phone.

 

They are open till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.