24-06-2017 06:29 AM
I am currently on holiday in America and phoned EE the day before I left the UK (21st june) to see what the deal was with roaming and if I needed an add on. Was told that because I have a 4G Max plan, I could use my minutes and texts as normal and 15gb out of the 25 of data. All I had to do was turn my phone on and then off again.
However when I arrived and turned my phone on and then off, I received texts telling me I needed to buy an add on at 4£ per day in order to enable roaming and my phone has not been working unless connected to wifi which is extremely frustrating considering I phoned EE before leaving to avoid having a phone that doesn't work?
To to add to this, my partner rung EE for me from the UK and they have said I do in fact need an add on. However this contradicts posts I have seen on the internet regarding the 4G max plans, and also the information I was initially told. Not impressed atall.
24-06-2017 08:25 AM
@laneybecca What you where originally told by EE was incorrect unfortunately, whilst you may be on a Max plan, it sounds like you are not on the new Max plan which EE launched May 10th this year.
Only the new Max plan includes those 5 extra counties including the USA.
EE CS have apparently now been told this multiple times but it seems the message isn't getting through. I'd raise this as a complaint now by going here. I would start by asking complaints to refund you the £4.00 a day you are now having to spend on data-add-ons.
24-06-2017 12:16 PM