by ripraprop1 Contributor
Contributor

Roaming in USA on 4GEE MAX plan - experiences?

Hi, I have had some issues with roaming in USA on my 4GEE MAX plan:

 

1. Slow data speeds.

2. Extremely long latency times (500+).

3. Weak signal when compared to a friend with a local sim on the same network.

4. Signal drop after phone calls to "no service".

 

This occured on both T-Mobile and AT&T.

 

My roaming worked perfectly (speed around 20mbps, latency 50ish and no signal issues) in Mexico during the same trip.

 

Please post your experiences.

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: Roaming in USA on 4GEE MAX plan - experiences?

No experience yet with the max plan, but using the travel data pass I had no issues before when in NYC. I've normally found T-Mobile slightly better than ATT. Where have you tried in the USA? 

 

The problem is it's far too easy to trot out the line "speeds are dependent on the foreign network you are roaming on and nothing to do with us" as Vodafone did recently, until they finally admitted an issue after a lot of complaints. That said, I've not seen this issue reported here so it could just be a temporary problem or we'd be seeing other people reporting the same problem.

 

Are you using a phone that's fully compatible with the US networks?

by ripraprop1 Contributor
Contributor

Re: Roaming in USA on 4GEE MAX plan - experiences?

I had the same issues at all times through 4 states on the west coast including in big cities. 

 

I have an iPhone 6 direct from Apple in UK. How do I find out compatibility ? 

Highlighted
by
EE Community Support Team

Re: Roaming in USA on 4GEE MAX plan - experiences?

Hi @ripraprop1,

 

You can find the supported network bands in the Apple support pages.

 

@Profile closed has lots of experience of using his phone in the US. I'm sure he'll be happy to share his experiences when he next visits the community.

 

Thanks

 

James

by ripraprop1 Contributor
Contributor

Re: Roaming in USA on 4GEE MAX plan - experiences?

Hi James. My phone works on the us networks it is just hit and miss ! I don't think there is a compatability issue if it works ie I can pick up the right bands. 

by
EE Community Support Team

Re: Roaming in USA on 4GEE MAX plan - experiences?

Hi @ripraprop1,

 

If you would like this to be looked into in more detail, please get in touch with customer services and the technical team will be happy to help.

 

Thanks

 

James

by ripraprop1 Contributor
Contributor

Re: Roaming in USA on 4GEE MAX plan - experiences?

Thanks. I am already in contact with top level customer support. This thread was to find other people's experience of roaming in USA!

by
EE Community Support Team

Re: Roaming in USA on 4GEE MAX plan - experiences?

I'm glad it's already being looked into for you @ripraprop1

 

Thanks

 

James

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