by NightingalHilly Investigator
Investigator

Roaming in US

hi -- I'm an EE customer from the UK and am in the US for a week. Have foolishly forgotten to set up a US roaming package before I arrived here. Can't phone EE (because I have no service) - so it there any other way of setting up roaming now? Thanks.

5 REPLIES 5
by
EE Community Support Team

Re: Roaming in US

Hello there @NightingalHilly.

 

Welcome to the community.

 

Is your account on an EE personal contract?

 

Also can you receive calls and texts?

 

Hope to hear from you soon 🙂

by NightingalHilly Investigator
Investigator

Re: Roaming in US

hi - thanks for coming back to me - I'm on an EE contract, monthly direct debit - I have not received any texts. Incoming calls go straight to voicemail (although I can't access voicemail of course)....Hope you can help!

by
EE Community Support Team

Re: Roaming in US

Hi @NightingalHilly.

 

Thanks for the reply.

 

In this case please use our get in touch and select the EE dropdown.

 

This will show you an option to chat to an agent when available.

 

Let me know how you get on 🙂

by NightingalHilly Investigator
Investigator

Re: Roaming in US

hi - it says Live chat is closed. Is that the option you meant?

by
EE Employee

Re: Roaming in US

Hi @NightlingalHilly

 

The live chat would show closed if the agents are busy, do monitor it for the next hour or so.

 

Live chat is open till 9pm (UK Time)

 

Many thanks,

 

Lee

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