by beckyspecs94 Investigator
Investigator

Roaming in Norway

My parents are currently on a cruise in Norway and have been using their phones as normal and with ease due to being within the new EU roaming. However this morning they receieved a message saying:

"you have connected to a maritime/aircraft/zone E..." then stating costs etc for using their phones. 

It seems to have changed back to 3G and a network called Telia now but they are concerned about continuing to use their phones. 

Should they be worried about extra charges?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Roaming in Norway

@beckyspecs94: Probably! They have sailed out of reach of land-based Norwegian masts & have connected to the ship's maritime network, for which costs are much higher.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
7 REPLIES 7
by Grand Master
Grand Master
Solution

Re: Roaming in Norway

@beckyspecs94: Probably! They have sailed out of reach of land-based Norwegian masts & have connected to the ship's maritime network, for which costs are much higher.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by beckyspecs94 Investigator
Investigator

Re: Roaming in Norway

How will they know when it goes back to normal?

by Grand Master
Grand Master

Re: Roaming in Norway

@beckyspecs94    There in international waters and they are no longer in the EU so it’s down to what the  maritime network charges. 

by Grand Master
Grand Master

Re: Roaming in Norway

They should get another "Welcome to Norway" msg or wherever when it does.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by beckyspecs94 Investigator
Investigator

Re: Roaming in Norway

Okey dokey, thanks very much everyone!

by Grand Master
Grand Master

Re: Roaming in Norway

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Roaming in Norway

Hi @beckyspecs94

 

Welcome to the community. 🙂

 

I see @XRaySpeX has offered you some brilliant help.

 

When they connect to the Maritime network, 'Maritime' should appear next to the signal bars.

 

Telia is a Norwegian mobile operator. Your parent are safe to use that within their allowances. 🙂

 

Chris

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