by Larir Investigator
Investigator

Roaming in Netherlands

I have a pay as you go 10 gb plan and I forgot to text 150 before traveling. I am now in Netherlands (Amsterdam) and my data or calls don’t seem to be working. What can I do? Is there a solution? I really need to be able to use them due to work 

11 REPLIES 11
by Grand Master
Grand Master

Re: Roaming in Netherlands

@Larir   With pay-as-you-go you don’t need to activate anything as roaming is already enabled on your account because you’re a pre-pay customer.  Have you restarted the device since you got there ? 

by Larir Investigator
Investigator

Re: Roaming in Netherlands

Thank you for suggestion! I tried that but still not working. I don’t know what it may be wrong

Enviado desde mi iPhone
by
EE Community Support Team

Re: Roaming in Netherlands

Good Morning @Larir.

 

Welcome to the community.

 

What network are you currently connected to?

 

Have you tried manually searching for other networks?

 

Jon

by Larir Investigator
Investigator

Re: Roaming in Netherlands

Hello, thank you for your reply. I tried all that but it is still not working.

Sent from my iPhone
by
EE Community Support Team

Re: Roaming in Netherlands

Morning @Larir

 

Thanks for coming back to us.

 

Have you used the SIM card in the UK before travelling?

 

Leanne.

by Larir Investigator
Investigator

Re: Roaming in Netherlands

Hello, thank you for tor reply. I bought the SIM card the day before traveling and used it perfectly that day, but it is still not working. Does that have anything to do?

Sent from my iPhone
by
EE Community Support Team

Re: Roaming in Netherlands

Hi @Larir

 

Thanks for coming back to me.

 

The SIM card would need to be used in the UK before being used abroad.

 

Do you hear a message when you try and make a call?

 

Did any other networks show available?

 

Leanne 🙂

by Larir Investigator
Investigator

Re: Roaming in Netherlands

Thank you again. Yes, I hear a message when I try to call any other number.
I’m currently on T-mobile but tried VKP and Vodafone and none works.

Sent from my iPhone
by
EE Community Support Team

Re: Roaming in Netherlands

Hi @Larir

 

Thanks for coming back to me.

 

Can you receive calls and texts?

 

Speak soon.

 

Leanne 🙂

 

by Larir Investigator
Investigator

Re: Roaming in Netherlands

Hi Leanne, thanks again. I’m receiving texts from EE and 150 but no calls.

Sent from my iPhone
by
EE Community Support Team

Re: Roaming in Netherlands

Thanks for confirming this @Larir

 

What phone are you using?

 

Have you ensured data roaming is switched on in your phone settings?

 

Katie 🙂

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