by Karli81 Investigator
Investigator

Roaming in Italy is not working? 4G &a full signal showing

Hi, 

I am in Italy and have the travel pass. 4G and full signal is showing (connected to I WIND network) but internet is not connecting? Just says connecting when ever I try and open a web page or send a what's app?

thanks for any help 

7 REPLIES 7
by
EE Employee

Re: Roaming in Italy is not working? 4G &a full signal showing

Hi @Karli81 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Karli81 Investigator
Investigator

Re: Roaming in Italy is not working? 4G &a full signal showing

Hi lee

I have tried manually selecting the network, 4 options come up, I have tried them all but none are working.

 

I am a personal customer.

 

Karlu

by Karli81 Investigator
Investigator

Re: Roaming in Italy is not working? 4G &a full signal showing

Hi lee

I have tried manually selecting the network, 4 options come up, I have tried them all but none are working.

 

I am a personal customer.

 

Karli

by
EE Employee

Re: Roaming in Italy is not working? 4G &a full signal showing

Hi @Karlie81

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

 

by Karli81 Investigator
Investigator

Re: Roaming in Italy is not working? 4G &a full signal showing

Hi 

I have been told that EE are having data roaming issues and that they are trying to fix the problem now.

Thanks for your help

Karli

by
EE Employee

Re: Roaming in Italy is not working? 4G &a full signal showing

by anthonyn19
Visitor

Re: Roaming in Italy is not working? 4G &a full signal showing

I've been in Italy since Sunday and have no data- what is the reason- travel pass paid every month and never have these issues normally

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