by Zzbo1
Explorer

Roaming in France can’t turn off data cap

Hi,

 

i have an ee business sim with unlimited data. I am in France and want to use this data but have been sent a text saying I have an 867mb cap. It’s says ‘text YES to 387 to turn off the cap’ however when I do this the texts don’t send. How do I turn off the cap?

 

thanks. 

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: Roaming in France can’t turn off data cap

Hello @Zzbo1 try restarting your phone then sending the text again or perform a manual network search and try another network.

 

If it still will not let you then customer service can access tne account to assist further:

 

http://ee.co.uk/help/get-in-touch

by Zzbo1
Explorer

Re: Roaming in France can’t turn off data cap

Tried this but not luck. Thanks though. 

by Ace Contributor
Ace Contributor

Re: Roaming in France can’t turn off data cap

You will need to contact customer service then they can check why this is not working for you and may be able to remove the cap for you.

by
EE Community Support Team

Re: Roaming in France can’t turn off data cap

Hello there @Zzbo1

 

Thanks for posting.

 

If you give us a call we will certainly get this looked into for you.

 

Hope you’re having a lovely time 🙂

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