by retryzgr Investigator
Investigator

Roaming down in Poland since Thursday 28th

Hi All

 

I am frequently travelling to Poland using my EE, up to last year I could manually pick any network to get the best possible 4G (I need it for my work). 

 

I have arrived in Poland Saturday 23rd of March and noticed straight away that I can't pick any other network but Orange (there is also Plus, T-Mobile and Play). It wasn't too bad but since yesterday roaming services completely stopped working.

 

After restart of the phone I am getting automatically connected to Orange for about 10-15 minutes, after that phone switches to "searching" and I have to restart my phone to get connected for another 10-15 minutes. I am not able to connect to any other network manually. I have this issue on mine and my wife's phone. I have posted this issue last evening to twitter and another British person replied saying they're in different city also on EE with the same issue.

 

This is really annoying as I had to buy USB router and polish sim card to get internet for work.  

 

EE can you sort your roaming issue asap? You had the same issue 2 years ago. Please fix it ASAP

 

https://community.ee.co.uk/t5/Roaming/Roaming-issues-in-August-an-update-from-EE/m-p/458877#M491

43 REPLIES 43
by
EE Community Support Team

Re: Roaming down in Poland since Thursday 28th

Good Morning @retryzgr

 

Welcome to the community. 

 

I hope you're having a fantastic time in Poland.

 

What happens when you try to manually connect to a network?

 

What networks are available?

 

Speak soon, 

 

Katie 🙂

by retryzgr Investigator
Investigator

Re: Roaming down in Poland since Thursday 28th

Hi Katie

 

In manual mode I can see Orange, T-Mobile, Plus and Play. Tried connecting to all of them without any result. My wife is also on EE having same issues. There is new post on EE community also mentioning same issue in Poland.

 

https://community.ee.co.uk/t5/Roaming/No-network-on-abord/td-p/765046

 

 

by
EE Community Support Team

Re: Roaming down in Poland since Thursday 28th

Hi @retryzgr.

 

Thanks for coming back and letting me know. 

 

What's the make and the model of the phone both you and your wife using?

 

Speak soon, 

 

Katie 🙂

 

by retryzgr Investigator
Investigator

Re: Roaming down in Poland since Thursday 28th

We're both using iPhone 8. We've tried manually picking networks, turning off 4G and hard resetting the phones.

Highlighted
by
EE Community Support Team

Re: Roaming down in Poland since Thursday 28th

That's really unusual, @retryzgr 

 

Is there anyone with you from the UK who can get a connection?

 

Chris

by Kolcz Contributor
Contributor

Re: Roaming down in Poland since Thursday 28th

Hello, I have same problem. 

 

I was in T-mobile branch and Plus and they said that their network is fine and they have nothing to do with it so the problem must be on EE side.

 

Regards ,Matt

by Robert509 Valued Contributor
Valued Contributor

Re: Roaming down in Poland since Thursday 28th

Hi I’m also a frequent traveller to Poland. I’m back and forth to the UK. I’m here in Warsaw now and have no service! Only local WiFi.  I’ve tried restarting my phone a number of times but still get “no service “ immediately. Not impressed!

by
EE Community Support Team

Re: Roaming down in Poland since Thursday 28th

Hi @Kolcz and @Robert509,

 

I'm sorry to hear you are having problems using your phone in Poland.

 

Please get in touch with Customer Care so we can run through some diagnostics with you.

 

Thanks

 

James

by Robert509 Valued Contributor
Valued Contributor

Re: Roaming down in Poland since Thursday 28th

Hi James,

 

i cant call 150 as there is no service. Can you advise? 

 

Regards Rob

by
EE Community Support Team

Re: Roaming down in Poland since Thursday 28th

Hi @Robert509,

 

Please login to My EE where you can chat with Customer Care online.

 

They'll be happy to help.

 

James

by Robert509 Valued Contributor
Valued Contributor

Re: Roaming down in Poland since Thursday 28th

Hi James

 

im having trouble navigating the site to find live chat.

 

rob

by
EE Community Support Team

Re: Roaming down in Poland since Thursday 28th

Hi @Robert509,

 

If you login to My EE via your web browser, you should see an invitation to chat pop up when there is an agent available.

 

Thanks

 

James

by Robert509 Valued Contributor
Valued Contributor

Re: Roaming down in Poland since Thursday 28th

Hi James,

 

all sorted! I had to remove my SIM card and simply wiped it over with a cloth (dry) re inserted it and then got a network again. I was also advised before cleaning the SIM card to do the following: Could you tap into Settings and then Mobile Data, Network Selection, switch off Automatic and search for networks please? When your network list has loaded, what I need you to do the first time we do this is select any network except EE, 'No Service' will then appear in the top left-hand corner. When you see that, could you repeat the same steps again but this time select EE from the list and then pop your automatic back on please?

by
EE Community Support Team

Re: Roaming down in Poland since Thursday 28th

Thanks for the update @Robert509

 

Glad you got it sorted. Smiley Happy

 

James

by audozemmac
New Member

Re: Roaming down in Poland since Thursday 28th

@James_B 

@Robert509 Hello 🙂 Are you all sorted now? I'm in Poland and have been having this problem since Thursday too and tried your sim card cleaning suggestion and I had 4G and carrier signal for around 3 hours and now it's back to no service again 😞

by Kolcz Contributor
Contributor

Re: Roaming down in Poland since Thursday 28th

They can't help on customer helpline, I'll just claim back those days without network, not fancy to paying full bill for being down for almost 2 weeks..no words.

by
EE Community Support Team

Re: Roaming down in Poland since Thursday 28th

Hi @Kolcz

 

Let us know what happens, once you've spoken to them.

 

Chris

by Robert509 Valued Contributor
Valued Contributor

Re: Roaming down in Poland since Thursday 28th

Hi it was on and off for the past 2 days but when I left yesterday it seemed to be normal service 

by retryzgr Investigator
Investigator

Re: Roaming down in Poland since Thursday 28th

Would be great to eventually find out from EE what on earth is going on...

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