by Drestar88 Investigator
Investigator

Roaming calls

 Hi EE, im not able to make any calls even though ive revieved a txt message saying that i have roaming enabled, and can also use my data. Is there a way to fix this? Thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: Roaming calls

Phone EE to have the International Call bar lifted.

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by Ace Contributor
Ace Contributor

Re: Roaming calls

Hello @Drestar88 have you tried a manual network search to see if any other roaming networks are available?

 

If none are available or they do not work either customer service or Live Chat have access to accounts to check your roaming and international call bar status:

 

http://ee.co.uk/help/get-in-touch

 

Information on what to do when having problems using your phone abroad:

 

https://community.ee.co.uk/t5/Roaming/Roaming-with-EE-What-to-do-if-you-re-having-problems-abroad/td...

 

by Drestar88 Investigator
Investigator

Re: Roaming calls

Hi, i tried to phone EE on the number messaged to me but its not working

by Grand Master
Grand Master

Re: Roaming calls

@Drestar88 Are you are putting 44 or +44 instead of the 0 at the start of the number 

by Drestar88 Investigator
Investigator

Re: Roaming calls

This is the number ive tried phoning to contact customer service 

 

"Hi again. Call 112 in case of emergency and call +447953966250 free for Customer Services, or if you no longer want to receive these info messages abroad. Have a good trip!"

by Ace Contributor
Ace Contributor

Re: Roaming calls

Use the Get in Touch page I posted above to access Live Chat instead. They will be open from 8am UK time.

by
EE Community Support Team

Re: Roaming calls

Hi @Drestar88

 

Thank you for coming to see us in the EE community 🙂 

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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