by simonhadfield11 Investigator
Investigator

Roaming calls barred

Hello, I'm currently roaming in Denmark ( from the UK ), and I haven't been able to make calls or send messages. I have used a payphone to verify that my account is set up for roaming. On the settings of my phone app I can see that international outgoing calls are barred, and a password is required to change this setting. I have not set up any password. Could anybody help me to find this password or otherwise enable calls and messages?

 

I am using a Samsung Galaxy A5 on a monthly contract. It has android 6.0.1 installed.

 

Thanks, Simon

5 REPLIES 5
by
EE Employee

Re: Roaming calls barred

Hi @simonhadfield11 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by simonhadfield11 Investigator
Investigator

Re: Roaming calls barred

Hi Lee, 

Thanks for your response. I have tried your suggestion and have the same result when using a different network. A message comes up on my phone saying 'outgoing calls barred'. I should add that incoming calls from the UK and mobile internet are both working fine. Any further suggestions?

Cheers,

Simon

by
EE Employee

Re: Roaming calls barred

Hi @simonhadfield11

 

It sounds like your international bar is still active.

 

Are you a personal EE customer?

 

Thanks - Karen. Smiley Happy

by simonhadfield11 Investigator
Investigator

Re: Roaming calls barred

Yes, I am an EE personal customer.

 

Cheers,

Simon 

by
EE Community Support Team

Re: Roaming calls barred

Hi @simonhadfield11

 

I have sent you a private message here to try and help you further.

 

Cheers

 

Richard

 

🙂

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