05-04-2020 05:25 PM
Am stranded in Cyprus. I have been here since Feb 23rd. I have Europe and worldwide roaming on my phone. Am Concerned that I will start incurring charges as I will be away until repatriation flights happen. In your agreement it says we must spend 2 months out of 4 in UK....not able to leave.....looks like at least another month....planes grounded. Waiting for government to repatriot. What can I do about data charges because of this.?
05-04-2020 06:14 PM
If you mainly reside in the UK the majority of the year then you shouldn't have any issues. If you are unsure then call EE CS on 150, but there will be a wait.
06-04-2020 07:52 AM
Good Morning @wellington1.
Welcome to the EE Community.
If you receive a message from us saying that you've exceeded our fair usage policy, you'll be given the chance to explain the reason within 14 days. Let us know if you receive that message and we'll put you in touch with the relevant team who will be able to help.