Highlighted
by Investigator
Investigator

Roaming and costs during Corona Virus

Am stranded in Cyprus. I have been here since Feb 23rd. I have Europe and worldwide roaming on my phone. Am Concerned that I will start incurring charges as I will be away until repatriation flights happen.  In your agreement it says we must spend 2 months out of 4 in UK....not able to leave.....looks like at least another month....planes grounded. Waiting for government to repatriot. What can I do about data charges because of this.?

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: Roaming and costs during Corona Virus

Hi @wellington1 

 

If you mainly reside in the UK the majority of the year then you shouldn't have any issues. If you are unsure then call EE CS on 150, but there will be a wait.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: Roaming and costs during Corona Virus

Thanks...messaged them and got a reply within 10mins...not bad...:)
Highlighted
by
EE Community Support Team

Re: Roaming and costs during Corona Virus

Good Morning @wellington1

 

Welcome to the EE Community.

 

If you receive a message from us saying that you've exceeded our fair usage policy, you'll be given the chance to explain the reason within 14 days. Let us know if you receive that message and we'll put you in touch with the relevant team who will be able to help.

 

Take care, 

 

Katie 🙂

Highlighted
by Investigator
Investigator

Re: Roaming and costs during Corona Virus

Thank you:)

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