by steve9881 Contributor
Contributor

Roaming additional charges...

hi there,

just got back from 10 days in Tenerife. 

 

Bought the Euro pass (£4 a day) so i could keep in touch with family etc. 

 

Has worked fine, except I've been charged £3.33 on 3 occasions, for "text and picture messages - roaming inside the EU". However after cross checking the time and date against the actual messages sent, these were standard messages to people I have sent messages to throughout the trip, none of which has any "emoji" or unusual characters in them, nor were they excessively long. In fact, I've sent longer messages to the same numbers and not been charged for them. 

A bit confused here, can anyone shed some light? 

4 REPLIES 4
by Profile closed
Not applicable

Re: Roaming additional charges...

Did you send the same message to multiple people?

 

Some handsets convert group messages into MMS messages as well unfortunately.

 

I was under the impression though that MMS on EE didn't work when roaming within the EU?

 

I'd speak to customer service and see what they say.

by steve9881 Contributor
Contributor

Re: Roaming additional charges...

Thanks for replying! 

 

 No, they were not group messages, they were separate messages across a couple of days.

 

bit weird I thought. Just wondered if there's anyone else that has been charged similar before I phone customer services and get fobbed off!  

by Ace Contributor
Ace Contributor

Re: Roaming additional charges...

£3.33 is the price of the Euro Pass, less the 20% VAT (so £4.)

 

The Euro Pass daily charge will automatically trigger each day you make or receive a call, send a text or use mobile data when you’re abroad in our Europe Zone.

 

So if you sent a text, you get charged £4.

by
EE Community Support Team

Re: Roaming additional charges...

HI @steve9881

 

Thanks for posting in community 🙂

 

Hope you got the answer you needed 

 

Thank you

 

Richard

 

🙂

Let's get started

Join the EE Community to ask, answer, learn and share.