by Wakej86
Visitor

Roaming activated?

Hi all, I have seen this question posted a few times. It I need help. My phone can receive calls but I can’t call out. Everything is telling me that I can use my phone but I can’t call or text anyone! Neither can my wife. Data appears to be working fine. Please someone help!

2 REPLIES 2
by Grand Master
Grand Master

Re: Roaming activated?

@Wakej86  Did you enable roaming on your account before you left the UK ?  If you did are you dialling 44 or +44 instead the 0 at the start of the number? 

by
EE Community Support Team

Re: Roaming activated?

Hi @Wakej86

 

Thank you for coming to see us in the EE community 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation.

 

I see @Chris_B has offered advice already to you.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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