21-02-2018 08:58 PM
I've been roaming in Spain for about a week and just noticed that I am being charged quite a bit for Roaming Voice Call to Intl Mobile. When I compare the charge against Voice Call to Intl Mobile when in the UK it is being charged at A LOT more.
This is despite me getting a "welcome to Spain" SMS from EE which says that if I have a pack, free boost or add on, that I can contune to use my allowance in Spain at no extra cost.
I have the call abroad add-on that I think gets me very cheap calls abroad and I was expecting this to continue whilst roaming in the EU.
Am I missing something here?
Solved! See the answer below or view the solution in context.
22-02-2018 12:08 AM
@millicent_g wrote:
Thanks! I was guessing this but when I received the Welcome text on entering spain, the fact it said the packs, boosts and add-ons all continue I thought this meant i would continue to get charged the same for all packs, boosts and add-ons.
This does not include the CALL ABROAD add-on which is only applicable to International calls & texts made from UK.
21-02-2018 09:04 PM - edited 21-02-2018 09:05 PM
Hello @millicent_g when roaming in Spain calls to numbers outside the EE Europe zone are not included in your allowances and are charged at £1.20/min on EE PAYG:
http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/spain
21-02-2018 09:08 PM
Thanks! I was guessing this but when I received the Welcome text on entering spain, the fact it said the packs, boosts and add-ons all continue I thought this meant i would continue to get charged the same for all packs, boosts and add-ons. Clearly not
21-02-2018 09:15 PM
You are welcome. The community is here anytime if there is anything else you would like to know.
22-02-2018 12:08 AM
@millicent_g wrote:
Thanks! I was guessing this but when I received the Welcome text on entering spain, the fact it said the packs, boosts and add-ons all continue I thought this meant i would continue to get charged the same for all packs, boosts and add-ons.
This does not include the CALL ABROAD add-on which is only applicable to International calls & texts made from UK.
22-02-2018 08:39 AM
Hi @millicent_g
Thank you for coming to see us in community
Have you got the answer you were looking for from @tm90 and @XRaySpeX by any chance?
Please let us know if you get a second.
Cheers
Richard
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