by Jessicad644
Explorer

Roam futher add on not working

I actived the roam further add on yesterday and can text uk numbers at no cost but I have been charged to text a US number whilst here in the US, I'm super confused since I thought the roam futher add on meant I could use my uk allowance here in the USA or does it only apply to calling and texting UK numbers from here?

4 REPLIES 4
by Grand Master
Grand Master

Re: Roam futher add on not working

It should apply to calling or texting to UK, EU, US & the other 4 ROAM FURTHER countries.

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by
EE Community Support Team

Re: Roam futher add on not working

Hi @Jessicad644

 

Welcome to the community, I hope you're having a brilliant time in the USA so far. 😄

 

As @XRaySpeX said, you should be able to call and text US mobiles and landlines within your normal allowances.

 

I recommend speaking to our Mobile Care team to make sure everything is OK with your account.

 

Let us know how you get on.


Chris

by Jessicad644
Explorer

Re: Roam futher add on not working

Thanks for the quick answer, if I call the mobile care team on 150 from here in the USA is it going to cost me or will it be free? 

by
EE Community Support Team

Re: Roam futher add on not working

Good Morning @Jessicad644.

 

If your add-on is active then you wouldn't be charged for the call.

 

I'd advise checking with our Mobile Care team when you call to make sure it's active.

 

Jon

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