10-07-2019 02:29 PM
I actived the roam further add on yesterday and can text uk numbers at no cost but I have been charged to text a US number whilst here in the US, I'm super confused since I thought the roam futher add on meant I could use my uk allowance here in the USA or does it only apply to calling and texting UK numbers from here?
10-07-2019 04:38 PM
It should apply to calling or texting to UK, EU, US & the other 4 ROAM FURTHER countries.
10-07-2019 04:46 PM - edited 10-07-2019 04:47 PM
Welcome to the community, I hope you're having a brilliant time in the USA so far. 😄
As @XRaySpeX said, you should be able to call and text US mobiles and landlines within your normal allowances.
I recommend speaking to our Mobile Care team to make sure everything is OK with your account.
Let us know how you get on.
10-07-2019 08:40 PM
Thanks for the quick answer, if I call the mobile care team on 150 from here in the USA is it going to cost me or will it be free?