by Marthaemeney
Explorer

Roam further

I’m trying to purchase the 

‘roam further’ add on so that I can use my data in Australia, but everyone time I click purchase it comes up with a screen that says ‘this purchase hasn’t gone through, pleaseb try again’

any ideas why?

i am in Australia now but using WiFi and the daily data allowance but it’s expensive at £6 a day!

4 REPLIES 4
by Grand Master
Grand Master

Re: Roam further

I think the shop is under maintenance tonight. Try in the UK morning. 

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by
EE Community Support Team

Re: Roam further

Hi @Marthaemeney.

 

Thanks for coming to the community 🙂

 

Have you managed to get the add-on?

 

If not, could you try again and let us know how you get on?

 

Jon

by Marthaemeney
Explorer

Re: Roam further

Hi,

so I tried texting ‘roam further’ to 150. The reply I had said they needed to tweak some things with my account and then the roam further add on would be added. Later on, I received a text saying the roam further add had been added to my account,  but when I check on the app it says I have a ‘travel data pass max’ add on, which in the description says that I will be charged at a daily rate... there is no sign of the roam further add on! I’m worried while using my data I’m going to be charged the daily rate... please help! 😁 thank you! 

by
EE Community Support Team

Re: Roam further

Hi @Marthaemeney 

 

Thanks for coming back to us.

 

We will like to get this looked into for you.

 

I have sent you a private message on here for some details.

 

Leanne.

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