by Marthaemeney

Roam further

I’m trying to purchase the 

‘roam further’ add on so that I can use my data in Australia, but everyone time I click purchase it comes up with a screen that says ‘this purchase hasn’t gone through, pleaseb try again’

any ideas why?

i am in Australia now but using WiFi and the daily data allowance but it’s expensive at £6 a day!

by Grand Master
Grand Master

Re: Roam further

I think the shop is under maintenance tonight. Try in the UK morning. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: Roam further

Hi @Marthaemeney.


Thanks for coming to the community 🙂


Have you managed to get the add-on?


If not, could you try again and let us know how you get on?



by Marthaemeney

Re: Roam further


so I tried texting ‘roam further’ to 150. The reply I had said they needed to tweak some things with my account and then the roam further add on would be added. Later on, I received a text saying the roam further add had been added to my account,  but when I check on the app it says I have a ‘travel data pass max’ add on, which in the description says that I will be charged at a daily rate... there is no sign of the roam further add on! I’m worried while using my data I’m going to be charged the daily rate... please help! 😁 thank you! 

EE Community Support Team

Re: Roam further

Hi @Marthaemeney 


Thanks for coming back to us.


We will like to get this looked into for you.


I have sent you a private message on here for some details.



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